whenbd Privacy Policy

When registering and using services on whenbd, we collect the following types of information:

• Full name, date of birth, and national identity card details (for identity verification purposes)
• Email address and mobile phone number (for communication and security confirmation)
• Payment information — such as bKash, Nagad, or Rocket account numbers (for processing transactions)
• IP address, browser version, and device type (for security and fraud prevention)
• Your activity on the platform, game history, and transaction records
• Browsing information collected through cookies and similar tracking technologies
• Information provided when contacting our support team

We collect only the information that is necessary for operating our services. We consciously refrain from collecting unnecessary or excessive information.

whenbd uses collected personal information for the following purposes:

• Completing account registration and identity verification processes
• Processing financial transactions including deposits and withdrawals
• Managing and providing bonuses, rewards, and promotional offers
• Ensuring platform security and preventing fraudulent activity
• Providing customer support through live chat and email
• Ensuring responsible gaming and monitoring potentially risky behavior
• Complying with applicable laws and regulations
• Analysing services to improve user experience
• Sending important service-related information and updates

whenbd follows industry-standard technology and processes to protect your information. Our security measures include:

• Use of SSL encryption technology for all data transmissions
• Application of Advanced Encryption Standard (AES) for stored data
• Two-factor authentication for account access
• Regular system audits to identify security vulnerabilities
• Firewall and intrusion detection systems to prevent unauthorized access
• Restricting data access to authorized personnel only
• Regular data protection training for staff

However, it is not possible to guarantee that any information transmitted or stored over the internet is completely secure. We apply industry-best-practice measures, but we are unable to guarantee absolute security.

whenbd does not sell, rent, or disclose your personal information to any third party without authorization for commercial purposes. Information may be shared with third parties in the following limited circumstances:

• Payment processors — relevant payment partners to complete bKash, Nagad, Rocket, or bank transfer transactions
• Identity verification service providers — authorized third parties to complete KYC processes
• IT and cybersecurity service providers — who process data only within the scope of service operations
• Legal obligations — in response to a court order, government directive, or lawful request from a law enforcement agency
• Fraud investigations — in cooperation with relevant authorities to prevent financial crime

When sharing information with third parties, we ensure that the relevant party is legally bound to uphold our privacy standards and will use the received information only for the specified purpose.

The whenbd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential cookies — necessary for maintaining login status and security
• Functionality cookies — used to remember your preferences and language settings
• Analytics cookies — for collecting service statistics to improve user experience
• Performance cookies — for monitoring website speed and functionality

You can disable cookies from your browser settings, but this may cause some website features to not work properly. Disabling cookies may affect login and payment services.

whenbd retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

• All necessary information is retained while the account is active
• Even after an account is closed, information required to meet legal obligations is kept for a specified period
• Financial transaction records are retained in accordance with legal requirements
• Identity verification documents are kept in accordance with applicable regulations
• After the specified period, information is securely deleted or anonymised

As a whenbd user, you enjoy the following rights regarding your personal information:

• Right of access — the right to request a copy of the information we hold about you
• Right to rectification — the right to request correction of inaccurate or incomplete information
• Right to erasure — the right to request deletion of certain information where there is no legal obligation to retain it
• Right to restrict processing — the right to request restriction of data processing in certain circumstances
• Right to portability — the right to receive your information in a structured format
• Right to object — the right to object to certain types of data processing
• Right to withdraw consent — the right to withdraw consent from consent-based data processing at any time

To exercise any of the above rights, please contact our support team. We will try to respond to your request as quickly as possible, within a maximum of 30 days of receipt.

whenbd strictly prohibits registration and service provision to anyone under the age of 21. We do not knowingly collect any personal information from minors.

• Age verification procedures are strictly followed during registration
• If it becomes known that a user is under 21 years of age, the relevant account and information will be deleted immediately
• Family members may contact our support team to help protect minors

whenbd may change or update this privacy policy from time to time. In the event of any changes:

• The updated policy will be published on this page and the "Last Updated" date will change
• A notification may be sent to the registered email address for significant changes
• Continued use of the service after changes will be considered acceptance of the new policy
• Users are encouraged to review this page regularly

For the purpose of operating whenbd services, your information may be stored or processed on servers located in various countries. In such cases:

• Any international data transfer is conducted under appropriate protection measures
• Third-party data processors are contractually bound to uphold our privacy standards
• We ensure the use of encryption and secure protocols for transfers

whenbd uses collected data specifically to ensure healthy gaming habits for users. For this purpose, we:

• Analyse gaming behaviour to identify risky patterns and provide support where needed
• Provide self-exclusion facilities at the user's request or when set limits are exceeded
• Provide information and support links related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.